Bluezonics.com does not accept returns on Car Audio products that have been taken out of original packaging. All products do come with a full factory warranty. If you have problems with any car audio products once purchased please contact the factory related with the product for exchange. This is not the case if an extended warranty was purchased with the product. Bluezonics.com will not honor online pricing in any store location. Online prices are based to compete with the online marketplace and our store prices are based to compete with our competitions store prices. Contact associate for details.